GENERAL CONTRACTING CONDITIONS
https://fansbrands.es/ - effective as of the following date: 2024-04-19
Preamble
Welcome to our website. Thank you for choosing us for your purchase. Your trust in us is greatly appreciated. This GTC Webshop has been created with the Fogyasztó Barát ÁSZF generator.
If you have any questions about these Terms and Conditions, your use of the website, specific products, the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff using the contact details below.
Imprint: Service provider (seller, company) details
Name : Pit Box Kft.
Registered office : 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
Postal address : 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
Registration authority : Fővárosi Törvényszék Cégbírósága
Company registration number : 13-09-144768
Tax identification number : 23163885-2-13 Represented by : Chertes Levente Csaba
Telephone number : +1 ( 213 ) 454-09-57
Email : sales@fansbrands.com
Website: https://fansbrands.es/
Bank account number : HU62109180010000012171110064
SWIFT code : BACXHUHB
Data protection registration number : NAIH - 103878 /2016
Hosting service provider details
Name : UNAS Online Kft.
Registered office : 9400 Sopron, Kőszegi út 14.
Contact information : unas@unas.hu
Website : unas.hu
Name : Shopify Commerce Singapore Pte. Ltd.
Registered Office : 77 Robinson Road, #13-00 Robinson 77, Singapore 068896
Contact information:
Website: https://www.shopify.com/
Definitions
Product : any
movable goods, including water, gas and electricity presented in containers, bottles or otherwise in limited quantities.
quantities or with a certain volume, and
Movable items that include or are linked to digital content or digital services in such a way that the Product could not be used for its intended purposes without the digital content or digital services in question (hereinafter: Product containing digital elements)
offered for sale on the website.
Product containing digital elements : Movable items that include or are linked to digital content or digital services in such a way that the Product would not be suitable for its intended purposes without the digital content or digital services in question.
Parties : the Seller and the Buyer jointly
Consumer - acting for purposes outside his independent occupation and economic activity, a natural person who purchases, orders, receives, uses, makes use of, or otherwise relates to goods. Recipient of a commercial communication or offer. Rules for the Conciliation Board in their application - on the online settlement of consumer disputes, as well as Regulation 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC, with the exception of the application of the Council Decree - in addition to the above, a consumer is considered to be acting for purposes outside his independent occupation and the scope of economic activity, separately civil organization in accordance with the law, church legal entity, apartment building, housing cooperative that purchases goods, orders, receives, uses, makes use of, or makes a commercial communication or offer related to the goods recipient. In the internal market, on the basis of the buyer's nationality, place of residence or place of establishment with unjustified content restrictions based on territory and other forms of discrimination in the action against, and Regulations 2006/2004/EC and (EU) 2017/2394 as well as of the European Parliament and of the European Parliament and for the purposes of Council Regulation [hereinafter: Regulation (EU) 2018/302], a consumer is considered in addition to the above, a business which is considered a customer in accordance with Regulation (EU) 2018/302
Consumer contract : a contract in which one of the parties has the status of consumer.
Digital content: data produced or supplied in digital format.
Functionality : The ability of a Product containing digital elements, digital content, or a digital service to fulfill its intended purposes.
Manufacturer : the producer of the Product or, in the case of imported Products, the importer who introduces the Product into the territory of the European Union, or any other person who represents himself as the manufacturer by indicating his name, trademark or other distinctive sign on the Product.
Interoperability : The ability of a Product containing digital elements, digital content, or a digital service to cooperate with hardware and software different from those normally used with the same type of Product, digital content, or digital service.
Compatibility : the ability of the Product containing digital elements, digital content or a digital service to cooperate, without conversion, with hardware and software different from those normally used with the same type of Product, digital content or digital service.
Website : this website for the purpose of concluding the contract
Contract : sales contract concluded between the Seller and the Buyer through the Website and email.
Durable medium : any device that allows the consumer or the Company to store data addressed to them personally, in such a way that the data is accessible in the future, for a period appropriate to the purpose of the data, and to view the stored data in an unaltered form.
Device enabling remote communication : a device capable of making a contractual declaration, for the purpose of concluding a contract, without the physical presence of the parties. In particular, such a device is a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax, or a device enabling internet access.
Distance contract : a consumer contract concluded within the framework of an organized distance selling system for the supply of products and services covered by the contract, without the simultaneous physical presence of the parties, so that the contracting parties only use a device that allows distance communication to conclude the contract.
Company : a person acting within the scope of his or her profession, occupation, or business activity.
Buyer/You : A person who makes an offer to purchase and enters into a contract through the Website.
Guarantee : in the case of contracts concluded between the consumer and the Company (hereinafter: consumer contract),
- commercial guarantee for the execution of the contract, voluntarily assumed by the Company for the correct execution of the contract, beyond or in the absence of any obligation prescribed by law, and
- mandatory legal guarantee,
in accordance with the Hungarian Civil Code
Purchase Price : Consideration payable for the Product and for the supply of digital content.
Relevant legislation
The provisions of Hungarian laws and regulations apply to the Contract, including the following:
Consumer Protection Act 1997
Act CVIII of 2001 on certain matters relating to electronic commerce services and information society services and Act V of 2013 on the Hungarian Civil Code.
Government Decree 151/2003 (IX.22.) on compulsory guarantee for durable goods
Decree 45/2014 (II.26.) of the Government on the detailed rules of contracts between consumers and companies Decree 19/2014 (IV.29.) of the Minister of National Economy on the procedural rules for administering
Warranty claims on durable goods sold under consumer-business contracts
Law LXXVI of 1999 on copyright
Law CXII of 2011 on informational self-determination and freedom of information.
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018
on combating unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment in the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection
of natural persons with regard to the processing of personal data and the free movement of such data and on the repeal of Regulation 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021 (VI. 30.) on the detailed rules for contracts for the purchase of goods, supply of digital content and digital services between consumers and businesses
Scope and acceptance of the GTC
The content of the contract concluded between us is determined, in addition to the provisions of the relevant binding legislation, by these General Terms and Conditions of Business (hereinafter, GTC). Accordingly, these GTC establish the rights and obligations of you and us, the conditions for concluding the contract, the deadlines for its execution, the terms of delivery and payment, the rules of liability, and the conditions for exercising the right of withdrawal.
Technical information necessary for the use of the Website not included in these GTC will be provided through additional information available on the Website.
Before placing your order, you should familiarize yourself with the provisions of these GTC.
Language and form of the contract
The language of contracts concluded under these GTC is English.
Contracts concluded under these GTC shall not be deemed to be written contracts, and such contracts shall not be archived by the Seller.
FansBRANDS® - Electronic billing for the official store for motorsports fans
Our company applies electronic invoicing in accordance with Article 175 of Law CXXVII of 2007.
consent for the implementation of electronic invoicing.
Prices
Prices are in EUR, including 21% VAT. The Seller may change prices from time to time for commercial policy reasons. Such price changes will not affect contracts already concluded. If the Seller has indicated an incorrect price and an order for the Product in question has been received, but the parties have not yet concluded a contract, the Seller will act in accordance with the section entitled "Procedure in the event of an incorrect price" herein.
Procedure in case of incorrect price
The following price will be considered manifestly incorrect:
A price of 0,
a price reduced by a discount, where the discount is incorrectly stated (for example, in the case of Products priced at 1000 with a 20% discount, a price of 500 is stated).
If the price is stated incorrectly, the Seller offers the opportunity to purchase the Product in question at the actual price, and the Buyer, taking into account that information, may decide whether to order the Product in question at such actual price or cancel the order without any adverse legal consequences.
Claims and appeals management
The consumer may submit objections related to any Product or the Seller's activity using the contact details provided below:
If the consumer has a warranty claim related to the Goods or the Seller's conduct, the complaint regarding the Seller's activities or omissions may be submitted to the contact details and methods below:
In writing through the following website: https://fansbrands.es/
In writing via the following email address: sales@fansbrands.com
In writing by postal mail: 2600 Vác, Rózsa utca 3/A 1em. 2ajt.
The consumer may submit a complaint to the Company verbally or in writing , relating to the conduct, activities or omissions of the Company, or of a person acting on behalf or for the benefit of the Company, which is directly related to the distribution or sale of Products to consumers.
The company is obliged to promptly investigate a complaint submitted verbally and to provide a solution where necessary . If the consumer is not satisfied with the way in which the complaint has been addressed or if it cannot be investigated immediately, the company is obliged to record the complaint and its position in relation to it without delay and, in the case of a complaint submitted in person, to deliver a copy to the consumer on the spot. If the verbal complaint was submitted by telephone or using any other electronic communication service, the record, together with a substantive response, must be sent to the consumer within a maximum period of 30 days, in accordance with the provisions established for the obligation to respond to written complaints. Otherwise, the Seller will act in relation to
written complaints as follows. Unless otherwise provided by a directly applicable European Union legal act , the Company will send a substantive response to written complaints within thirty days of receipt and take steps to communicate it. Any law or regulation may establish a shorter period; a longer period may only be established by an act. In the event of dismissal of a complaint, the Company must state the reasons for its rejection. The Company must assign a unique identification number to each verbal complaint communicated by telephone or via an electronic communication service.
If the claim is rejected, the Seller must inform the consumer in writing, depending on the nature of the claim, which authority or conciliation body may initiate the procedure.
The information must also include the consumer's competent authority and place of residence, the location of the conciliation board in their place of residence, telephone and internet contact information, and their postal address. The information must also include whether the company has made a general declaration of submission related to the Conciliation Board's decision.
If we reject your consumer complaint, you have the right to contact the competent local authority or Conciliation Board you indicated in your application, in your place of residence.
The conciliation board—unless the consumer requests a personal hearing—is a hearing without personal presence, by means of an electronic device for simultaneous transmission of sound and image, held online (hereinafter: online hearing). The company is obliged to cooperate in the conciliation board proceedings. Within this framework, we are obliged to submit our response within the deadline to the invitation to the conciliation board, which will be sent to the conciliation board. Regarding the online resolution of consumer disputes, as well as the provisions of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU, except for the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation of a person authorized to establish a settlement in the hearing. In an online hearing, the company representative authorized to establish a settlement must participate online. If the consumer requests an in-person hearing, the company will establish an agreement that their authorized representative must at least participate in the online hearing.
If the consumer dispute between the Seller and the consumer is not resolved during the course of negotiations, the consumer may seek redress in the following ways:
Consumer protection procedure
A complaint can be filed with consumer protection authorities. If a consumer notices a violation of their consumer rights, they have the right to file a complaint with the competent authority based on their place of residence or stay. After assessing the complaint, the authority decides whether to initiate consumer protection proceedings. The tasks of the first-instance administrative authorities are carried out by the Capital and County Government Offices with jurisdiction based on the consumer's place of residence or stay, a list of which can be found here: https://www.kormanyhivatalok.hu/.
Legal proceedings
The customer has the right to initiate legal proceedings to assert his or her claim arising from a consumer dispute within the framework of civil proceedings, in accordance with Act V of 2013 on the Hungarian Civil Code and the provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Procedures of the conciliation body
If we reject your consumer complaint, you have the right to appeal to the competent authority in your place of residence or to the Conciliation Board indicated by you in your request. The condition for initiating the conciliation body procedure is that the consumer directly attempts to resolve the dispute with the company in question.
The conciliation commission - unless the consumer requests a personal hearing - holds the hearing online without personal presence and through an electronic device that provides simultaneous audio and video transmission (hereinafter: online hearing).
The company is obliged to cooperate in the conciliation board procedure, within which we are required to send our response to the conciliation board invitation within the deadline. Except for the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 concerning online advertising of goods and services in the internal market, the company is obliged to cooperate in the conciliation board procedure.
Consumer dispute resolution and the amendment to Regulation (EC) 2006/2004 and Directive 2009/22/EC, the business authorized to create an agreement is required to ensure the participation of a person in the hearing. In the online hearing, the business representative authorized to create an agreement must participate online. If the consumer requests a personal hearing, the business representative authorized to create an agreement must, at least, participate in the online hearing.
More information about the conciliation bodies at: http://www.bekeltetes.hu More information about the conciliation bodies with territorial jurisdiction at: https://bekeltetes.hu/index.php?id=testuletek
Contact details of certain territorially competent conciliation bodies:
Budapest Conciliation Body Address : Budapest Jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.
Telephone 06-1-488-2131
Email: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu
Baranya County Conciliation Body
Address: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36. Tel: 06-72-507-154
Email: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Conciliation Body of the County of Borsod-Abaúj-Zemplén
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone 06-46-501-090
Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu
Csongrád-Csanád County Conciliation Body
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád- Csanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12. Tel: 06-62-554-250/118
Email: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Conciliation Body of Fejér County
Address: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telephone:06-22-510-310
Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu
Győr-Moson-Sopron County Conciliation Body
Address: Győr
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact:
Address: 9021 Győr, Szent István út 10/a. Telephone: 06-96-520-217
Email: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Body
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Telephone 06-52-500-710
Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu
Online dispute resolution platform
Conciliation Body of Pest County
Address: Budapest, Budapest, Jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Telephone: 06-1-792-7881
Email: pmbekelteto@pmkik.hu Website:panaszrendezes. huh
The European Commission has created a website where consumers can register to have the opportunity to resolve their online shopping disputes by submitting a request, thus avoiding court proceedings. This way, consumers can assert their rights without being hindered by, for example, distance.
If you want to file a complaint about a product or service you purchased online and don't necessarily want to go to court, you can use online dispute resolution tools.
On the portal, you and the merchant against whom you have filed a complaint can jointly choose the resolution of the dispute.
body to which you intend to appeal in relation to the handling of the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
FansBRANDS® - Official store for motorsports enthusiasts
Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: Copyright Act), the website is classified as copyrighted material, and each and every part of it is therefore protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, the unauthorized use of graphics and software solutions, computer programs from the website, or the use of any application that can be used to modify the website or any part thereof, is prohibited. Any material from the website and its database may only be used, even with the written consent of the copyright holder, by referring to the website and indicating the source. The copyright holder is Pit Box Kft.
Classification of Fogyasztó Barát
We hereby inform Buyers that the Seller uses the Fogyasztó Barát rating system on its Website. The rating system does not allow individual Products to be rated, but only the Seller (the Online Store). The following technical measures of the rating system ensure that only real customers can submit ratings:
- The system operates independently of the webshop that uses it, so that the review widget opens after the purchase, and the reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
- Furthermore, reviews can only be submitted by real customers, by sending an email after purchase to the email address provided to Fogyasztó Barát.
An online store using the rating system does not have the technical ability to delete ratings or reviews.
As a result, the system only contains ratings and reviews from real customers, and displays both positive and negative reviews without distinction.
Other reviews
What fans think of us
We never hide: Rate us anytime, anywhere. In fact, when we make changes, we always ask everyone to rate us, and to write to us if they ever encounter any issues. We can only make changes and progress if we pay attention to criticism ;-)
We didn't invent the scores below; you can find each one in the official source. And many more ;-) It's impossible for so many people to get it wrong...
You can also write about us or read even more reviews on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu
Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review
Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal
Severability, code of conduct
If any section of the GTC is found to be legally incomplete or ineffective, the other sections of the contract will remain valid, and the relevant law will apply in place of the ineffective or incorrect part.
The Seller does not have a code of conduct in place that complies with the law prohibiting unfair commercial practices against customers.
Information on the operation of the Product containing digital elements and on the applicable technical protection measures.
The accessibility of the servers that provide data on the website exceeds 99.9% per year. Backups of all data are periodically performed, so that in the event of a problem, the original data content can be restored. The data appearing on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support integrated into the processor is used to encrypt it.
Information on the essential properties of the Products
Information on the essential properties of the Products available for purchase on the Website is provided in the description of each Product.
Correction of errors in data entry - Responsibility for the accuracy of the data provided
During the order process, before finalizing it, you can modify the entered data at any time (clicking the Back button in your browser will open the previous page, so that the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure the accuracy of the entered data, as the Products will be invoiced and delivered based on the data you provide. Please also note that an incorrectly entered email address or the full storage space connected to your mailbox may result in the failure to deliver the confirmation and prevent the conclusion of the contract. If the Buyer has completed the order and discovers an error in the data provided, they must initiate the modification of the relevant order as soon as possible. The Buyer may indicate their intention to modify the incorrect order by email sent from the email address provided by the Buyer when placing the order or by telephone.
Use of the website
The purchase is not subject to registration.
FansBRANDS® - Official store for motorsports enthusiasts
Select products
By clicking on the product categories on the Website, you can select the desired product family and the individual Product within it. Clicking on each product displays the photo, item number, description, and price of the Product. Upon purchase, you must pay the price indicated on the Website.
Add products to the basket
After selecting the Product, you can place items, in the desired quantity, in your basket by clicking the "Add to Basket" button, without any obligation to purchase or pay, since adding Products to the basket does not constitute an offer.
We recommend that you place Products in your shopping cart even if you are unsure whether you want to purchase them. This way, you will have an overview of the currently selected items and can view and compare them on your screen with a single click. The contents of your shopping cart can be freely modified until the order is finalized—until you click the "Submit Order" button—i.e., you can remove or add items from your shopping cart.
additional items in the basket at will, or you can modify the quantity of the items.
If you add the selected product to your cart, a window will appear with the message "The product has been added to cart." If you don't want to select any more items, click the "Go to cart" button. If you want to view the selected product again or add more products to your cart, click the "Return to products" button.
View the car
While using the website, you can check the contents of your shopping cart at any time by clicking the "Your Shopping Cart" button at the top of the page. This gives you the opportunity to remove items from your shopping cart or change the desired quantity. After clicking the "Update Shopping Cart" button, the system displays information corresponding to the data you have modified, including the price of the Products added to your shopping cart.
If you don't want to select any more items, you can continue with your purchase by clicking the "Continue Checkout" button.
Provide customer data
After clicking the "Checkout" button, the contents of your shopping cart will be displayed, as well as the total purchase price you will be required to pay if you purchase the selected Products. Select an option in the "Delivery Options" box, depending on whether you wish to pick up the ordered Products yourself (pickup) or request delivery. If you select delivery, the system will inform you of the delivery fee you will be required to pay if you place the order.
You can enter your email address in the "User Information" box, and your full name, address, and phone number in the "Billing Information" box. In the "Delivery Information" box, the system will automatically store the information you provided in the "Billing Information" box. If you request delivery to a different address, uncheck the corresponding box. You can enter more information in the "Additional Information" box.
Review your order
After completing the text boxes above, you can continue with the order process by clicking the "Continue" button, or you can delete/modify the information you entered earlier by clicking the "Cancel" button, and you can return to the cart contents. After clicking "Continue," you will be taken to the "Order Review" page. A summary of the information you provided previously will be displayed here, including your cart contents, user, billing and delivery information, and the amount due (you will no longer be able to modify this information unless you click the "Back" button).
Finalize the order (make an offer)
If you have ensured that your shopping cart contains the Products you wish to purchase and that your details have been entered correctly, you can complete your order by clicking the "Pay Now" button. The details entered on the Website do not constitute an offer by the Seller to enter into a contract. For orders placed under these Terms and Conditions, you are the offeror.
By clicking the "Pay Now" button, you expressly acknowledge that your offer is deemed to have been made and that your offer, provided it is confirmed by the Seller in accordance with these Terms and Conditions, entails a payment obligation. You will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller in accordance with these Terms and Conditions within 48 hours, the binding period of your offer will expire.
Order processing, contract conclusion
You can place your order at any time. The Seller will confirm your offer no later than the business day following the day you submitted it. The contract will be concluded when the confirmation email sent by the Seller is available to you in your email system.
Payment methods
Bank transfer
You may pay the consideration for the Products by bank transfer.
Pay in cash
If you wish to pay the order value upon receipt of the package, select the "Cash on Delivery" payment method.
Payments by bank card
In our webshop, you can pay quickly and securely by bank card.
PayPal
PayPal is available to customers in over 200 countries as a simple and secure payment method.
PayPal offers several advantages that make online shopping easier and faster, while keeping your banking information secure:
An email address and a password. That's all you need to pay or make a bank transfer through PayPal. You can leave your bank card in your wallet.
You don't need to deposit money into your PayPal account to make the payment. All you have to do is assign your bank card to your PayPal account, and you only have to do this once, at the beginning of the process.
PayPal is a globally recognized payment method, a guarantee of secure transactions, and allows you to pay for products online in 26 different currencies.
Join PayPal and make your payments online easier.
Wordline Six-Payment Service
FansBRANDS® - Official store for motorsports enthusiasts
Online payment solution.
More information: https://www.six-payment-services.com/en/home.html
Stripe
You can select the Stripe payment solution in the webshop.
For more information about the Strip in English, visit this website.
Delivery methods, shipping costs
GLS courier service
Your package will be delivered by GLS courier service.
For more information, please visit the website: https://www.gls-spain.es/es/contacto/
GLS collection points
Door-to-door courier delivery is the most popular delivery method for online purchases, however, the percentage of those choosing personal pickup is increasing every year. Customers can conveniently pick up their ordered items, according to their own daily schedule, at GLS collection points, where they can pay in cash.
GLS collection points are located in easily accessible locations, such as shopping malls, gas stations, bookstores, and other popular stores. Most are open late, even on weekends, making it convenient for customers who want to pick up or send packages. GLS sends an email or text message to notify the customer of their package's arrival. The customer can pick up the package at any time within 5 business days, respecting the opening hours of the collection point in question.
Home delivery via UPS Standard Shipping Service
FansBRANDS® - Official store for motorsports fans Only in the European Union.
Delivery time: 4-8 business days
Free shipping on orders over €150.
For more information, visit the website.
Home delivery by GLS in the EU
FansBRANDS® - Official store for motorsports enthusiasts
Shipping time 2-9 business days.
Your package will be delivered by GLS couriers to the delivery address you provided. You will receive an email notification with the delivery details.
For more information, visit the website.
Execution period
The general deadline for order fulfillment is a maximum of 30 days from order confirmation. In the event of a delay on the part of the Seller, the Buyer has the right to set an additional deadline. If the Seller fails to comply with the additional deadline, the Buyer may terminate the contract. Delivery times that may differ from the general delivery time are always indicated for each delivery method.
Reservation of rights, ownership clause
If you have previously ordered Products but have not taken delivery of them or collected them (excluding any cases where you have exercised your right of withdrawal), or if they have been returned to the Seller marked "Unclaimed", the Seller will only fulfill your order provided that you prepay the full purchase price and shipping costs.
The Seller may withhold delivery of the Product until it is certain that the price of the Products has been correctly paid by using the electronic payment solution (including in the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and the delivery fee due to conversion costs, and other
commissions and bank charges). If the price of the Product has not been paid in full, the Seller may turn to the Buyer to complete the purchase price.
Cross-border sales
The Seller does not distinguish between Buyers who purchase through the Website within Hungary and those who do so outside Hungary but within the European Union. Unless otherwise provided in these GTC, the Seller guarantees delivery/collection of the Products within Hungary.
The provisions of these GTC shall also apply to purchases made outside Hungary. For the purposes of this section, "Buyer" means a consumer who is a citizen or resident of a Member State or a company established in a Member State and purchases products or uses services within the European Union solely for their end use. "Consumer" means a natural person acting outside the scope of their commercial, industrial, craft, or professional activities.
The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.
The Seller is not obliged to comply with non-contractual requirements, such as labeling or sector-specific requirements, prescribed by the national legislation of the Buyer's Member State in relation to the relevant Products, nor to inform the Buyer of such requirements.
Unless otherwise stated, the Seller applies the VAT prescribed in Hungary to each Product. The Buyer may exercise its remedies in accordance with these GTC.
If the electronic payment solution is used, payment will be made in the currency specified by the Seller,
The Seller may withhold delivery of the Product until it is certain that the price of the Products and the delivery fee have been fully and satisfactorily paid using the electronic payment solution (including in the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and the delivery fee due to conversion costs and other bank fees and costs). If the price of the Product has not been fully paid, the Seller may request the Buyer to supplement the purchase price.
In order to ensure delivery of the Product, the Seller offers non-Hungarian Buyers the same delivery options as Hungarian Buyers.
If, in accordance with the GTC, the Buyer has the option to request delivery of the Product to the territory of Hungary or to the territory of any other EU Member State, non-Hungarian Buyers may also opt for any delivery method specified in the GTC.
If, in accordance with the GTC, a Buyer may choose the pick-up option to collect the Product, non-Hungarian Buyers may also choose this option.
Otherwise, the Buyer may request that transportation of the Product be arranged at their own expense. Hungarian Buyers are not entitled to choose this option.
The Seller will fulfill the order upon payment of the delivery fee, and if the Buyer fails to pay the delivery fee to the Seller or if the Buyer does not arrange transportation of the Product itself by a pre-arranged date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.
Consumer information
Information on the right of withdrawal by natural person Buyers
According to point 3 of section (1) of article 8:1 of the Hungarian Civil Code, only natural persons acting outside the scope of their profession, occupation or business activity have the status of consumers, therefore legal persons cannot exercise the right of withdrawal without justification .
Pursuant to Article 20 of Government Decree 45/2014 (II. 26.), consumers have the right to withdraw without justification. Consumers may exercise their right of withdrawal within a specified period, which begins on
- a) in the case of contracts for the sale of Products,
- aa) on the date the Product,
- ab) in the case of the sale of more than one Product, when each Product is delivered at a different time, when the last Product is delivered
It is received by the consumer or a third party, other than the carrier, designated by the consumer, when said period is 180 days.
The withdrawal period established in Government Decree 45/2014 (II. 26) is 14 days, and the additional withdrawal period is voluntarily assumed by the Seller in these GTC, in addition to the period established by law.
The provisions of this section are understood to be without prejudice to the consumer's right to exercise his or her right of withdrawal established in this section also within the period between the day of the conclusion of the contract and the day of receipt of the Product.
If the consumer has made an offer to conclude a contract, he or she has the right to withdraw from the offer, which will end the binding period of the offer to conclude a contract.
Declaration of withdrawal, in exercise of the consumer's right of withdrawal or rescission
The consumer may exercise his or her right under Article 20 of Government Decree 45/2014 (II. 26.) by means of a clear declaration to this effect or by using the declaration template that can also be downloaded from the Website.
Validity of the consumer's withdrawal declaration
The right of withdrawal will be considered exercised in a timely manner if the consumer sends the declaration within the corresponding period. The period is 180 days.
In the event of written withdrawal or termination, it is sufficient to send the declaration of withdrawal or termination within 14 days.
The withdrawal period established in Government Decree 45/2014 (II. 26) is 14 days, and the additional withdrawal period is voluntarily assumed by the Seller in these GTC, in addition to the period established by law.
The burden of proof that the consumer has exercised his or her right of withdrawal in accordance with this provision rests with the consumer.
Upon receipt, the Seller is obliged to confirm the Buyer's declaration of withdrawal on an electronic data medium.
Seller's obligations in case of consumer withdrawal
Seller's obligation to reimburse
If, in accordance with article 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, the
The Seller will reimburse the full amount paid by the Buyer as consideration within 14 days, including any costs incurred in connection with performance, such as delivery costs. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the least expensive standard delivery method.
The manner of fulfilling the Seller's refund obligation
In the event of withdrawal or rescission exercised in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the Seller will refund the refundable amount to the consumer using the same payment method used by the consumer. With the consumer's express consent, the Seller may use a different payment method, but may not charge the consumer any additional fees for doing so. The Seller shall not be liable for any delays resulting from the consumer's incorrect and/or inaccurate provision of a bank account number or postal address.
Additional costs
If the consumer has expressly chosen a delivery option other than the least expensive standard delivery method, the seller is not obligated to reimburse the costs incurred as a result of this choice. In such cases, our reimbursement obligation will only include the standard delivery costs indicated.
Lien
The Seller may retain the amount payable to the consumer until the consumer has returned the Product or demonstrated beyond a doubt that it has been returned; of these two dates, the earlier will be considered. Cash-on-delivery shipments and "recipient pays" services are not accepted.
Consumer obligations in case of withdrawal or termination
Product return
If, in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, he is obliged to return the Product, or to deliver the Product to the Seller or to the person designated by the Seller to accept Products, without delay and, at the latest, within fourteen days from notification of withdrawal. The return obligation will be deemed to have been fulfilled on time if the consumer sends the Product before the expiry of the deadline.
Assume the direct costs arising from the return of the Product
The direct costs of returning the Product shall be borne by the consumer. The Product must be sent to the Seller's address. If, after the service has begun, the consumer terminates the service contract concluded off-premises or as a distance contract, they shall be obliged to pay the Company a proportional amount for the service provided up to the date of notification of termination. This proportional amount payable by the consumer shall be determined based on the total amount of the consideration established in the contract, plus applicable taxes. If the consumer demonstrates that the total amount thus determined is excessively high, the proportional amount shall be calculated based on the market value of the services provided up to the date of termination of the contract. We inform you that we cannot accept cash-on-delivery shipments or "recipient pays" services.
Consumer liability for depreciation
The consumer is responsible for any depreciation resulting from any use beyond that necessary to determine the nature, properties and functioning of the Product.
The right of withdrawal cannot be exercised in the following cases:
The Seller expressly points out that you may not exercise your right of withdrawal in the cases listed in section (1) of article 29 of Government Decree 45/2014 (II.26.):
- However, if the contract establishes a payment obligation for the consumer, this exception may only be invoked if, before the start of performance, the consumer has expressly agreed and acknowledged that he will lose his right of withdrawal as soon as the Company fully performs the contract;
- with respect to Products or services whose price or rate depends on the fluctuation of the financial market on which the Company cannot influence and which is possible even during the period established for exercising the right of withdrawal;
- in the case of non-prefabricated Products that have been produced based on the instructions and express request of the consumer, or in the case of Products that have been clearly adapted to the consumer;
- in the case of perishable or short-lived products;
- in the case of Products with sealed packaging, which cannot be returned once opened after delivery for reasons of health protection or hygiene;
- in the case of Products which, due to their nature, are inseparably mixed with other Products after delivery;
- in the case of alcoholic beverages whose real value depends on the fluctuation of the financial market, which the Company cannot influence, and whose price has been agreed by the parties at the time of the conclusion of the sales contract, but the contract will only be executed thirty days after the conclusion of the contract;
- In the case of service contracts in which the Company contacts the consumer at the consumer's express request to carry out urgent repair or maintenance work;
- with regard to the sale of audio and video recordings in sealed packaging, or copies of computer programs, if the consumer has opened the packaging after delivery;
- with respect to newspapers, magazines and periodicals, except for subscription contracts;
- in the case of contracts concluded at public auction;
- except for accommodation services, in the case of contracts for the supply of accommodation, transport, vehicle rental, catering services or services related to leisure activities, if a period or time limit for execution was established in the contract;
- With respect to digital content provided on a non-physical data carrier, if the Seller has begun its performance with the express prior consent of the consumer, and if the consumer, simultaneously with providing such consent, has acknowledged the fact in a declaration that he or she will lose the right of withdrawal as soon as performance begins, and the Company has sent a confirmation to the consumer.
Information on product liability and implied warranty in relation to the guarantee of conformity of the Products in the case of contracts with consumers
This section of the consumer information has been drafted based on section 3) of article 9 of Government Decree 45/2014 (II.26.), in relation to Annex No. 3 thereof.
This Consumer Information applies only to Purchasers who qualify as consumers; the rules applicable to Purchasers who are not consumers are included in a separate chapter.
Requirement of contractual compliance in contracts concluded with consumers
Requirement of contractual compliance in general in the case of products and products containing digital elements sold under a consumer contract
At the time of execution, the Products and the execution must comply with the requirements prescribed in Government Decree 373/2021 (VI.30.).
For the service to be contractual, the Product that is the object of the contract must
It will conform to the description, quantity, quality and type established in the contract, and will have the functionality, compatibility, interoperability, as well as other properties determined in the contract.
be suitable for any purpose specified by the consumer, which the consumer has made known to the Seller at the latest at the time of the conclusion of the contract, and which the Seller has accepted
have all accessories and user manuals specified in the contract, including start-up instructions, installation instructions and customer service assistance, and
provide the updates determined in the contract.
For the service to be contractual, the Product that is the object of the contract must also
be suitable for the purposes established for the same type of Products by legislation, technical standards or, in the absence of technical standards, by the code of conduct that governs them
They conform to the quantity, quality, performance and other properties that the consumer can reasonably expect, in particular in terms of functionality, compatibility, accessibility, continuity and safety, usual for the same type of goods, taking into account public statements, especially those made in an advertisement or on a label, by the Seller, its representative or any other person involved in the sales chain on the specific properties of the Products.
have all the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions, and
comply with the properties and description of the Product presented as a sample or model, or made available as a trial version by the Company prior to the conclusion of the contract.
The Product does not have to comply with the aforementioned public statements, if the Seller demonstrates that
was not and did not have to be aware of the public statement in question
the public statement in question was adequately corrected by the time the contract was concluded, or
The public statement in question could not affect the rights holder's decision to enter into the contract.
Requirement of contractual compliance in the case of sale of products under a consumer contract
The Seller's performance is defective if the product defect is a consequence of unprofessional commissioning, provided that
- Commissioning is part of the sales contract and has been carried out by the Seller or responsibility in this regard is assumed by the Seller; or
- Commissioning was to be carried out by the consumer, and unprofessional commissioning results from deficiencies in the commissioning instructions provided by the Seller or, in the case of Products containing digital elements, by the provider of digital content or digital services.
If, under the purchase agreement, the Seller is responsible for commissioning the product or assumes responsibility for it, the service will be deemed to have been fulfilled by the Seller once commissioning has been completed.
If, in the case of a Product containing digital elements, the sales contract stipulates that the digital content or digital services must be provided continuously for a defined period, the Seller shall be liable for any defect in the product related to the digital content if the defect arises or is discovered within two years of delivery of the product in the case of continuous service provided for a period not exceeding two years.
Requirement of contractual compliance in the case of the sale of products containing digital elements within the framework of a contract concluded with consumers
In the case of products containing digital elements, the Seller will ensure that the consumer is informed and provided with updates relating to the digital content of the product or the related digital service, including security updates, when the updates are necessary to maintain the contractual nature of the product.
The Seller will guarantee the availability of updates for a period
that the consumer can reasonably expect based on the type and purpose of the product and digital elements, as well as the individual circumstances and the nature of the contract if the sales contract prescribes the one-time supply of the digital content or digital service; or
Two years from the date of delivery of the product, in the case of continuous service for a period not exceeding two years, if the sales contract prescribes the continuous supply of digital content for a defined period.
If the consumer does not install the updates made available to him within a reasonable period of time, the Seller shall not be liable for the defect of the product provided that the defect results exclusively from the lack of the corresponding update, provided that in addition
- The Seller informed the consumer of the availability of the update and the consequences of the consumer not installing it; and
- Failure to install the update by the consumer or faulty installation of the update by the consumer is not attributable to deficiencies in the installation instructions provided by the Seller.
Defective performance cannot be established if the consumer, at the time of concluding the contract, received separate information that a certain property of the product differs from the properties prescribed herein, and such difference was separately and expressly acknowledged by the consumer at the time of concluding the contract.
Contractual performance requirements for digital content sold under a consumer contract in the event of a sale
The Seller supplies and provides the digital content to the consumer. In the absence of their agreement, the Seller shall, without undue delay after the conclusion of the contract, provide the consumer with the most recent digital content available at the time of the conclusion of the contract.
The service is considered complete if the digital content or - is necessary for access or suitable for download - any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is notified that digital content is such updates—including security updates—that are digital content or digital content are necessary to maintain the contractual nature of the service, as well as to receive them.
If, based on the contract, the digital content is provided for a certain period of time and is carried out on a continuous basis, with respect to the digital content, the performance of the contract must be provided for the entire duration of the contract. If the consumer does not install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for the service failure if it is only the corresponding update resulting from its failure to apply, provided that
The Seller informed the consumer of the availability of the update and the consumer's installation of the consequences of its failure; and
Failure to install the update by the consumer or incorrect installation of the update by the consumer is not due to the incompleteness of the installation instructions provided by the Seller.
Defective performance cannot be established if the consumer receives separate information at the time of concluding the contract that a specific property of the digital content differs from the requirements specified here, and when concluding the contract, the consumer must explicitly declare this accepted deviation.
The Seller is incorrect if the fault of the digital content service is that the consumer is digital is derived from its unprofessional integration into its environment, provided that the integration of digital content was carried out by the Seller, or the integration was carried out by the Seller carried out under its responsibility; obsession digital content must be integrated by the consumer, and unprofessional integration by the Seller was caused by deficiencies in the integration instructions provided by
If the contract is for digital content or digital service for a specified period of time has continuous service, the seller is responsible for the digital content in the event of a failure, if the failure occurs during the period specified in the contract.
contract, or becomes recognizable.
If the contract is for a one-time service or a series of individual acts of service, until proven otherwise, it must be presumed that, from the date of performance within one year, the defect acknowledged by the consumer already existed at the time of performance. If the seller fails to do so at the same time, he or she is liable if he or she proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and the consumer was informed of the contract in a clear and understandable manner before its conclusion.
The consumer is obliged to cooperate with the Seller so that the Seller can ensure that the cause of the error is the consumer's digital environment, based on the technology available and requiring the least intervention by the consumer using it. If the consumer fails to fulfill this obligation of cooperation after the Seller has been informed of this obligation in a clear and understandable manner prior to the conclusion of the contract, the consumer has the burden of proving that the defect recognized within one year of completion already existed at the time of completion, that the service affected by a recognized defect was defective during the contractual period, or that the service, during the period of performance in accordance with the contract, did not conform to the contract.
Implied warranty
In what cases can you exercise your implied warranty rights?
In the event of defective performance by the Seller, you may assert an implied warranty claim in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).
What rights do you have under your implied warranty claim?
At your option, you may assert the following implied warranty claims:
You may request repair or replacement, unless fulfilling this warranty right is impossible or would entail disproportionate costs for the Seller compared to the alternative solution. If you did not or could not request repair or replacement, you may request a proportional reduction in the price or, as a last resort, withdraw from the contract.
You have the right to change the warranty right you have selected for another, but you must cover the cost of the change, unless it was justified or made necessary by the Seller's conduct.
In the case of a consumer contract, unless proven otherwise, any defect detected within one year of delivery of the product or product containing digital elements shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect.
In the case of second-hand Products, warranty rights deviate from the general rules. Defective performance may also occur in the case of second-hand Products, but the circumstances under which the consumer could expect the appearance of certain defects must be taken into account. Due to obsolescence, the appearance of certain defects is increasingly frequent, and as a result, a second-hand Product cannot be expected to be of the same quality as a newly purchased product. Therefore, the Buyer may only assert their warranty rights in relation to deficiencies beyond defects that result from the second-hand nature of the Product and arise independently of such nature. If the second-hand Product is defective and the Buyer, as a consumer, was informed of this defect at the time of purchase, the Service Provider shall not be liable for the defect.
The Seller may refuse to bring the product into conformity with the contract if repair or replacement is impossible or would entail disproportionate costs for the Seller, taking into account all circumstances, including the value of the product in perfect condition and the seriousness of the breach of contract.
The consumer, depending on the seriousness of the breach of contract, may claim a proportional reduction of the consideration or even terminate the sales contract if
The Seller has not carried out the repair or replacement, or has carried out the repair or replacement but has not met, in whole or in part, the following conditions:
The Seller will bear the costs of returning the replaced product.
If the repair or replacement requires the withdrawal of a product which, according to its nature and purpose, was put into service before the defect was detectable, the obligation to carry out the repair or replacement shall include the withdrawal of the non-compliant product and the putting into service of the replaced or repaired product, or the assumption of the costs of such withdrawal and putting into service.
The seller refused to bring the product into conformity with the contract
A repeated defect in the performance occurs, despite the Seller's attempts to ensure that the product complies with the contract.
the seriousness of the breach is so important that it justifies the immediate reduction of the price or the immediate termination of the sales contract, or
The Seller has not undertaken to bring the product into conformity with the contract, or it is clear from the circumstances that the company will not bring the product into conformity with the contract within a reasonable time or without causing significant harm to the consumer's interests.
If the consumer wishes to terminate the sales contract on the grounds of defective performance, the burden of proving the insignificance of the defect shall fall on the Seller.
The Consumer has the right to withdraw the remainder of the purchase price in whole or in part, depending on the severity of the breach of contract, until the Seller fulfills its obligation regarding the conformity of the service with the contract and the defective service.
As a rule
The Seller will return the replaced product at its own expense.
If the repair or replacement requires the withdrawal of a product which, according to its nature and purpose, was put into service before the defect was detectable, the obligation to carry out the repair or replacement shall include the withdrawal of the non-compliant product and the putting into service of the replaced or repaired product, or the assumption of the costs of such withdrawal and putting into service.
The reasonable period for repairing or replacing the product will be calculated from the moment the Consumer notified the company of the defect.
The consumer must make the product available to the company so that it can carry out the repair or replacement.
The reduction in consideration is considered proportionate if its amount is equal to the difference between the value of the product that the Consumer would receive if the Seller's performance were contractual and the value of the product actually received by the Consumer.
The Consumer's implied warranty right to terminate the sales contract may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate.
If the defective performance only affects a specific part of the product delivered under the contract, and the conditions for exercising the right to terminate the contract with respect to that part are met, then the Consumer may terminate the sales contract with respect to the defective product only. However, the Consumer may also terminate the sales contract with respect to any other product purchased together with the defective product if the Consumer cannot reasonably be expected to retain only products that comply with the contract.
If the Consumer withdraws from the sales contract in whole or in respect of part of the products delivered under the sales contract,
The Consumer will return the product in question to the Seller, at the latter's expense, and
The Seller shall immediately refund the Consumer the purchase price paid in respect of the product in question, as soon as the Seller receives the product or proof of the return of the product.
How long does it take to assert your implied warranty claim?
You are obliged to notify us of the defect without delay after discovering it. A defect reported within two months of discovery will be considered a defect notified without delay. However, please note that no implied warranty claims may be asserted after the two-year limitation period has elapsed following the termination of the contract.
The limitation period does not include the duration of the repair during which the Buyer is unable to use the Product in accordance with its intended purpose.
For the part of the product that has been repaired or replaced, the limitation period for implicit warranty claims begins anew. This rule also applies if, as a result of the repair, another defect occurs.
If the subject matter of the contract between a consumer and a business is a secondhand product, the parties may agree to a shorter limitation period; however, in no case may a limitation period of less than one year be validly stipulated.
Against whom can you enforce your implied warranty rights?
You may assert your implied warranty claim against the Seller.
What other conditions exist for asserting your implied warranty claim?
To assert your implied warranty claim within one year of performance, there are no conditions other than notifying the defect, provided you prove that the Product was supplied by the Seller. However, once the one-year period has elapsed from performance, you must prove that the detected defect already existed at the time of performance.
Product Liability
In what cases can you exercise your product liability rights?
In the event of a defect in a tangible good (Product), you may, at your option, assert implied warranty claims or product liability claims.
What rights do you have under your product liability claim?
As a product liability claim, you may only request repair or replacement of the defective Product.
In what cases is the product considered defective?
A product is considered defective if it does not meet the quality requirements in force at the time of its marketing or if it does not have the properties included in the description provided by the manufacturer.
How long does it take to assert your product liability claim?
You can assert your product liability claim within two years from the date the manufacturer placed the product on the market. After this period, you will lose your right to file a product liability claim.
Against whom and under what other conditions can you assert your product liability claim?
You can only assert your product liability claim against the manufacturer or distributor of a tangible item. When filing a product liability claim, you'll need to prove the product is defective.
In what cases is the manufacturer (distributor) exempt from the obligation of product liability?
The manufacturer (distributor) will only be exempt from his product liability obligations if he can prove that:
did not manufacture the Product or did not market it within the scope of its commercial activities, or
according to the state of the art, the defect was not detectable at the time of marketing the Product, or
The defect of the Product results from the application of laws or regulatory provisions prescribed by the authorities.
The manufacturer (distributor) only has to prove one of the above causes.
Please note that you cannot assert an implied warranty claim and a product liability claim simultaneously and in parallel based on the same defect. However, if your implied warranty claim is successful, you may assert your product liability claim against the manufacturer with respect to the replaced Product or its repaired parts.
Warranty
In what cases can you exercise your warranty rights?
In accordance with Government Decree 151/2003 (IX.22.) on compulsory warranty for certain durable goods, the Seller has a warranty obligation with regard to the sale of new durable goods listed in Annex 1 of the Decree (e.g. technical goods, tools, machines), as well as their accessories and components in the scope specified therein (hereinafter, for the purposes of this section, collectively referred to as consumer goods).
Rights arising from the warranty may be asserted with a warranty certificate, which cannot be a condition for the return of opened packaging of a consumer product by the consumer. If the warranty card is not made available to the consumer, the conclusion of the contract must be considered proven by the receipt confirming payment of the consideration—in the case of a general sales tax invoice or a receipt issued by law.
- filed by the consumer. In this case, warranty rights can be asserted with a receipt confirming payment of the consideration.
In addition, the Seller may voluntarily assume the warranty obligation, in which case it must provide a warranty statement to the buyer who is a Consumer.
The warranty declaration must be made available to the Consumer on a durable medium, no later than at the time of delivery of the product.
The warranty statement must include the following:
A clear statement that, if the product is delivered defective, the consumer will be entitled to exercise, free of charge, the implied warranty rights granted by law, which rights will not be affected by the warranty.
name and address of the guarantor
the procedure to be followed by the Consumer to assert warranty claims, indication of the product with respect to which the warranty is assumed, and
the warranty conditions.
What rights does the mandatory warranty grant you and within what period of time can you exercise them? Warranty rights
Based on the warranty rights, the Buyer may claim repair or replacement, claim a price reduction in cases provided for by law, or ultimately terminate the contract if the creditor has not undertaken the repair or replacement, or has not fulfilled this obligation within a reasonable timeframe taking into account the rights holder's interest, or if the rights holder's interest in the repair or replacement has ceased.
The Buyer may, at its option, exercise its right to repair directly at the Seller's registered office, at any establishment or branch, or at the repair service specified by the Seller in the warranty certificate.
Deadline for filing a claim
Warranty claims may be asserted within the warranty period, which is as follows:
- one year for goods whose purchase price reaches HUF 10,000 but does not exceed HUF 000,
- two years for goods whose purchase price reaches HUF 100,000 but does not exceed HUF 000,
- three years for goods whose purchase price exceeds HUF 000.
Failure to comply with the above deadlines will result in the expiration of the warranty rights. However, in the case of repair of the consumer good, the warranty period will be extended by the time during which the Buyer cannot use the Product for its intended purpose due to the defect, starting from the date of delivery for repair.
The warranty period begins on the day the consumer goods are delivered to the Buyer or on the day they are put into service if this has been carried out by the Seller or its agent.
If the Buyer places the consumer goods into service more than six months after delivery, the warranty period will begin on the day of delivery.
Rules for processing warranty claims
When arranging repairs, the Seller will endeavor to complete them within 15 days. The repair period begins on the day the consumer goods are accepted for repair.
If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.
If, during the first repair of the consumer good during the warranty period, the Seller determines that the consumer good cannot be repaired, the Seller is obliged to replace the consumer good within eight days, unless otherwise instructed by the Buyer. If replacement of the consumer good is not possible, the Seller is obliged, within eight days, to reimburse the Buyer the purchase price indicated on the proof of payment of the consideration for the consumer good—an invoice or receipt issued in accordance with the VAT Act—presented by the consumer.
By accepting the GTC, the Buyer also agrees to receive the necessary information electronically or in another suitable way to demonstrate the Buyer's receipt of the information.
If the Seller is unable to repair the consumer goods within 30 days:
The repair may be carried out over a longer period provided the Buyer has given his consent, or
If the Buyer does not agree to carry out the repair within a longer period or has not made any declaration to that effect, the consumer goods must be replaced within eight days from the unsuccessful expiry of the thirty-day period, or
If the Buyer does not agree to carry out the repair within a longer period or the Buyer does not make any declaration to this effect, but replacement of the consumer goods is not possible, the Buyer shall be reimbursed the purchase price indicated on the invoice or receipt for the consumer goods within eight days of the unsuccessful expiry of the thirty-day period.
If the consumer goods are defective for the 4th time, the Buyer shall be entitled to:
claim repair from the Seller, or
instead of asserting a claim for repair, request from the Seller a proportional reduction of the purchase price in accordance with point b) of paragraph (2) of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or
instead of asserting a claim for repair, repair the consumer good or have it repaired at the Seller's expense in accordance with Section 6:159 (2) (b) of Act V of 2013 on the Hungarian Civil Code, or
If the Buyer has not exercised these rights (repair, price reduction, having the consumer good repaired) or has not made any declaration to this effect, the consumer good will be replaced within eight days or, if replacement of the consumer good is impossible, the Buyer will be reimbursed the purchase price indicated on the invoice or receipt for the consumer good within eight days.
Consumer goods covered by the mandatory warranty pursuant to Government Decree 151/2003 that are installed with a fixed connection, weigh more than 10 kg, or cannot be transported as hand luggage on public transport.
Transport equipment, with the exception of vehicles, must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a complaint filed directly with the repair service, the repair service will arrange for the dismantling and installation, as well as the delivery and return of the consumer goods.
Exceptions to the warranty
The provisions contained herein under the heading "Warranty Claims Handling Rules" do not cover electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, caravans, motorhomes, motorhomes with trailers, trailers, and motorboats.
However, in the case of these Products as well, the Seller is obliged to make every effort to satisfy the repair claim within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.
What is the relationship between the warranty and other warranty rights?
Warranty rights exist in addition to guarantee rights (product liability and implied warranty), however, a fundamental difference between general warranty rights and guarantees is that the burden of proof is more favorable to the consumer in the case of a warranty.
The seller's voluntary warranty commitment during the mandatory warranty period cannot include conditions for the consumer that are more disadvantageous than the rights provided by the mandatory warranty regulations. After that, however, the terms of the voluntary warranty are freely determined; however, the warranty cannot affect the consumer in this case, either—including the existence of rights based on the accessory warranty.
Claim for replacement within three business days
The claim for replacement within three business days also applies to webshop purchases. A claim for replacement within three business days may be asserted in relation to new consumer goods under Government Decree 151/2003 (IX. 22), which stipulates that if a person asserts a claim for replacement within three business days, the Seller will consider the Product to be defective at the time of sale and will replace it without delay.
In what cases will the seller be exempt from his warranty obligation?
The Seller will only be exempt from its warranty obligation if it proves that the cause of the effect occurred after the performance.
Please note that you cannot assert an implied warranty claim and a warranty claim, or a product liability claim and a warranty claim simultaneously, in parallel for the same defect, but otherwise you are entitled to warranty rights independently of the warranty rights.
Information on product liability and implied warranties regarding the guarantee of conformity of the Products for Buyers who are not consumers.
General rules on implied warranty rights
A Buyer who is not a consumer may, at his or her option, assert the following implied warranty claims:
You may request repair or replacement, unless fulfilling your chosen warranty claim is impossible or would entail disproportionate costs for the Seller compared to the alternative remedy. If you did not or could not request repair or replacement, you may request a proportional reduction in the consideration, you may repair the defect yourself or have it repaired at the Seller's expense, or, as a last resort, you may withdraw from the contract.
You have the right to modification unless it was justified or necessary due to the Seller's conduct.
In the case of second-hand Products, warranty rights deviate from the general rules. Defective performance may also occur in the case of second-hand Products, but the circumstances under which the consumer could expect the appearance of certain defects must be taken into account. Due to obsolescence, the appearance of certain defects is increasingly frequent, and as a result, a second-hand Product cannot be expected to be of the same quality as a newly purchased product. Therefore, the Buyer may only assert their warranty rights in relation to deficiencies beyond defects that result from the second-hand nature of the Product and arise independently of such nature. If the second-hand Product is defective and the Buyer, who qualifies as a consumer, was informed of this defect at the time of purchase, the Service Provider shall not be liable for this defect.
For buyers who are not consumers, the period for asserting implicit warranty claims is 1 year from the date of performance (delivery).
Product Liability and Warranty
Only buyers who are consumers will have product liability rights and rights arising from the mandatory warranty.
If the Seller offers a voluntary warranty for the Product, it must indicate this separately during the purchase of the Product.
If the manufacturer offers a warranty that also covers non-consumer buyers, these claims can be filed directly against the manufacturer.