Information / FAQ

Our email address: hello@fansbrands.com

We will reply to you within 1 business day.

You can contact us by phone during business hours (Monday to Friday), from 9:00 AM to 4:00 PM (UTC+2). Please do not send text messages, as we cannot receive them. However, if we happen to not answer the phone, we will call you back.

Our phone number is +44 20 4525 6774

Contact us via WhatsApp. We will respond immediately during business hours. We will also respond to messages outside of business hours.

Official Information about FansBRANDS®
Feel free to check us out if you only work with trusted companies. We don't hide any information from our fans. Here are the official FansBRANDS® details:

• Store Name: FansBRANDS®
  FansBRANDS® is an internationally registered trademark!
• Company name: Pit Box Kft. - this is the name that will appear on the invoice
• Company headquarters: Hungary, 2600 Vác, Rózsa Street 3/a, 1st floor, Gate 2
• Main activity: 4771. Retail trade of clothing
• Share capital: 3,000,000 HUF
• NIF: 23163885-2-13
• European VAT No.: HU23163885
• Commercial registration number: 13-09-144768

• First, check your email client's SPAM and PROMOTION folders.
• If you don't find it there, you probably entered the wrong email address.
• Please contact us to correct your email address. In this case, please be sure to identify yourself with something, such as your name and shipping address.

You can track the status of your order in your account.

To track your package, scroll down to Delivery Methods.

To cancel your order, please contact our customer service team in the Contact section.

You can cancel an order if it hasn't been closed yet . If it has been closed properly and we've sent the package to you by courier, you can only return it.

If you don't receive your package, the system will automatically blacklist you, so you'll only be able to place subsequent orders with prepayment. Thank you for your understanding.

• It's rare that for some reason you don't receive the product you expected. For example, the product is different from the product photo on the website, or the size of the packaging doesn't match the size on the label.
• It is also possible that the product was damaged during shipping or has a manufacturing defect.
• In this case, please send us a photo to sales@fansbrands.com and we'll investigate the order.
• If, after a preliminary investigation, we deem the claim justified, we will collect the product at our expense and send you a replacement or refund your money.

• The invoice will be sent to the email address provided upon completion of the order.
• Check your SPAM and promotional folders too!

Have you realized afterward that you ordered the wrong size, or want to add something to your order, or maybe you weren't able to choose a gift?

• As long as your order is not closed , you can request an order change.
• You can request a change of delivery address by contacting the courier service.
• You can also send an email, but during business hours on weekdays, it's best to request a change by phone, as it will be processed more quickly.

• Delivery by UPS courier.
• Delivery time in Spain: 3-7 business days
• Delivery cost in Spain: 9.9 EUR
• Over 150 EUR free delivery
• Customer service, order processing, and delivery are suspended on weekends and holidays.

You will find your package number in the email sent by the courier.

• For more information about package delivery, please contact UPS Customer Service.
• UPS Package Tracking: Click here to check the delivery status of your package by entering the package number.
• UPS website, more contacts: click here

Are you sure it's late? Delivery times are based on business days. Courier services are not available on weekends, holidays, and public holidays.

• You'll find the package number in the email you receive from UPS.
• Use the package number to check the status of your package on the UPS website: https://www.ups.com/track?loc=es_ES&requester=ST/
• If it has been several business days since your last update, please contact UPS Customer Service.
• UPS Contact: 8:00 AM to 8:00 PM on weekdays.
• UPS Central Telephone: 900 10 24 10 , (+34) 91 745 64 00
• Other UPS contacts: click here
• You can only track the status of your order on our website, which closes when the package is handed over to the courier.

To change the delivery address, please contact the courier service.

• IMPORTANT: Please enter your email address and phone number correctly when placing your order.
• Before delivery, the courier will notify you by email of the expected delivery time.
• Contact the messaging service using one of the contact details provided in the message.

• You cannot unpack the package before receiving it.
• If you are unsure of the package contents, if the packaging is damaged, or if you have ordered fragile items, please record a video of the unpacking process to clearly show the items.
• In the event of damage or missing items, the claim will be forwarded to the courier service, and recording can expedite the assessment and help ensure a successful process.

• The package will be returned to us.
• If you paid in advance, we will initiate the refund with the relevant service provider.
• In accordance with the law, we will refund you the amount less shipping costs.
• If the courier service charges an additional fee for the return, we will also charge the customer that amount, in accordance with the law.
• In the future, you will only be able to place an order in our store by paying in advance.

You can choose from the following payment options in our store:

• Credit card
• PayPal
• Instant bank transfer

• Beneficiary: Pit Box Kft.
• Bank name: UniCredit Bank
• Account number (IBAN): HU62 1091 8001 0000 0121 7111 0064
• SWIFT CODE (BIC): BACXHUHB

You can't purchase on credit from our webshop, but we may introduce some type of credit facility if we receive more inquiries.

Typical mistakes you can make when paying online if you have chosen to pay by credit card or PayPal:

• Make sure you have sufficient funds in your account.
• Check your spending limits . You may have exceeded your daily limit.
• Then you'll need some kind of approval. You can do this through your bank's app. You can ask your bank for detailed information about the approval.
• For PayPal payments, the system will redirect you to the PayPal website. If you don't have a PayPal account, you can create one for free.
• IMPORTANT If you skip an online payment, the order will fail due to a timeout.

Follow the steps below if you want a different product:

1. Return the product.
2. If you want to send us a product.
3. We will refund your order for the product you want.

• If you are not satisfied with the product received.
• If the size is not correct when trying it on.
• If the product has been damaged during shipping (to prove this, you must record a video of yourself opening the package, showing you inspecting the products you have received).
• If the product has manufacturing defects, despite having been inspected before shipping, this is a warranty issue .
• It is also a warranty issue if, despite having been used according to the instructions for use, the product suffers any type of damage (for example, the zipper breaks, the seams come loose, etc.).
• Damage resulting from misuse of the product that makes it impermissible and non-returnable (e.g., worn or torn shoes, torn t-shirt, torn jacket, broken earplugs, discolored t-shirts washed at inappropriate temperatures). Manufacturing defects are very easy to distinguish from non-manufacturing defects, so for these types of defects, DO NOT return anything without consulting us first.

• If you don't have it, download the return form . Download it digitally (Adobe Acrobat Reader, fill-in feature) or print it.
• Package the product with the completed return form (if you filled it out digitally, you can email it to us) . Wrap the box in something else as well.
• Please send it back to the following address (must be the recipient) : Pit Box Kft. 2600 Vác, Rádi út 1-3.
• Under no circumstances should you request cash-on-delivery service. No cash-on-delivery packages will be accepted and will be returned to you.

Once we receive the package and have checked its status and reconciled the data as necessary, we will initiate the refund process with the financial service providers. The amount will be credited to your account within two weeks , according to the bank's instructions.

• If you have any questions or concerns, please contact our customer service team. By phone: +44 20 4525 6774
• Return the gift you received. You can choose a gift again when ordering a replacement product. If you don't return the gift, we won't be able to refund you.
• Pit Box Kft. 2600 Vác, Rádi út 1-3 - (if you send it to the address on the invoice, no one will receive it).
• We do not accept cash-on-delivery packages. In this case, the package will be returned to you.
• We will only accept returns of products in factory condition with all packaging intact. We will NOT accept products that are dirty, washed, smelly, ripped, torn, wrinkled, or worn . If you send us such a product, we will return it to you for 9.9 euros. If you cancel the order, you will NOT receive a refund!
• Dirty shoes and shoes with dusty soles will NOT be returned. If you return shoes, please pack the shoe box . We will NOT accept the return of a full shoe box, regardless of its contents.
• Return shipping costs will be borne by the customer and will not be refunded. Choose the cheapest supplier.
• If you have chosen to pay online, we will refund the value of the returned products directly through your chosen payment platform.
• If you paid for your order by bank transfer, enter your bank account number and we will refund the value of the returned merchandise.
• The refund will be credited to your account within 14 business days of receiving the returned items.

When it comes to warranty, it's also important to understand what constitutes proper use. We've tried to compile all the relevant information and present it in a human-friendly way, so you can keep the product you ordered in good condition for longer and understand the warranty. Let's get started.

1-year FansBRANDS® warranty

Almost all products in the FansBRANDS® store have a one-year manufacturer's warranty.

2-year hourly warranty

All FansBRANDS® watches (Ferrari watches) have a 2-year manufacturer's warranty.

Virtually everything: shoes, t-shirts, hats, sweaters, pants, etc.—in other words, all clothing. Also accessories: bags, purses, etc. Of course, there are some items we can't guarantee: books, perfumes, fragile items (mugs), etc.

In the latter case, we've told you many times that the best solution is to videotape how you open the package after receiving it. This is important because, for example, if a fragile product is damaged during shipping, it's the only way to prove it. So, record a video!

This can be a tricky subject with clothing, but at FansBRANDS® we do our best to ensure that genuine warranty issues are handled appropriately .

I say real because, of course, many people try (unsuccessfully, of course) to replace products that have been broken, washed... and not treated properly.

The warranty issue is always due to a manufacturer's defect that occurs under normal use . A manufacturing defect is one that was present at the time of sale but wasn't apparent during inspection. Some examples include sewing, gluing, and material defects.

Many people want us to replace their products for many reasons, but unfortunately, we also see many who have damaged them through their own fault. In almost all cases, we can tell you what happened to the product because at FansBRANDS® we don't just sell them, we wear and use them every day and know exactly what they are.

• An obvious tear or rip does not constitute a warranty issue.
• For example, if you wash the product at a different temperature and the color bleeds or the printed logos come off, despite the washing instructions, this is also not a warranty issue.
• Failure to use the product as intended will also void the warranty. For example, our shoes are not suitable for playing soccer or sports, as defects resulting from such activities are immediately detectable.

There may be extreme cases where some product parameters differ from those described. In such cases, we will replace the product and reimburse you for shipping costs.

• When the shoe size does not match the size on the box.
• When the photo on the website doesn't reflect the actual product received. (Except for products that only have graphics, for example because they're not yet in production.)

If the packaging is damaged and you believe your order may be incomplete or damaged, DO NOT SEND THE PACKAGE!

If you receive it, record a video of the resolution! Only then can you prove your case in case of an error.

IMPORTANT: For fragile products, regardless of the packaging, ALWAYS RECORD A VIDEO of the opening of the packaging and inspection of the product. Otherwise, you will not be able to prove that the product was damaged during shipping. We cannot accept photographs.

Buy Risk-Free with Our 180-Day Money-Back Guarantee – Formula 1 Merchandise!

Get your favorite Formula 1 team's official merchandise risk-free! We now offer a 180-day money-back guarantee on all online purchases.

Why Buy From Us?

• Complete Peace of Mind and Security : We make your purchases completely risk-free. If you are not satisfied for any reason, simply return the product within 180 days and we'll refund the full purchase price.
• Official Formula 1 Merchandise : In our collection you will find official products from the most popular Formula 1 teams, such as Ferrari, Red Bull Racing, Mercedes AMG Petronas and McLaren.
• Quick and Easy Returns : Our return process is quick and easy. Just contact us and we'll take care of everything.

How does it work?

1. Shop with Confidence : Explore our collection and choose official merchandise from your favorite Formula 1 team.
2. Try it at home : Enjoy your new Ferrari, Red Bull Racing, Mercedes AMG Petronas, or McLaren products at home, worry-free.
3. Not Satisfied? No problem! Simply return the product within 180 days and we'll refund your money.

You Have Nothing to Lose!

Don't miss out on this exceptional opportunity! Buy now and enjoy the peace of mind that comes with our 180-day money-back guarantee.

Shop with us because you come first!

- Footwear labeling

We try to display as much information as possible about each shoe on the website. The label inside the shoe will include the following information:

• Place of origin : where the shoe was actually made.
• Model number – or the shoe’s product code, which you can also find on the website.
• Size number - UK, EUR, US and centimetres are usually indicated, as shown in our size chart and size selector.

- Main materials of the shoe

The shoes available in the FansBRANDS® online store are primarily made of synthetic leather or textile. Of course, you can also find leather and suede shoes, and it is possible that higher-quality and more expensive shoes may also be listed on our website. If you can't find relevant information about a specific product, please feel free to contact us by phone or email.

Top

Lining

Tread

Leather (natural leather)

Coated skin

Textile

Other materials

- The purpose of footwear

Not all shoes are suitable for all situations. For example, you won't use our Drift Cat sneakers for hiking. And, in general, none of our shoes are suitable for playing soccer! Defects resulting from improper use are not covered by the warranty, so pay special attention to this ! At FansBRANDS®, you'll find the following types:

• Sports shoes, handball shoes, thermal shoes : for indoor use only.
• Athletic shoes, basketball shoes, thermals : for indoor use only.
• Sports shoes, running shoes : can be used outdoors and indoors.
• Sports shoes, running shoes, outdoor : for outdoor use.
• Sports shoes, tennis shoes : can be used indoors or outdoors.
• Sports shoes, fitness shoes : for indoor use only.
• Sports shoes, hiking shoes : for hiking or trekking.
• Recreational footwear : Footwear that is not intended for regular use and may be used for recreational, non-competitive sporting activities: its material composition, upper design, lower structure, except in winter weather conditions, specifically permits active physical activity.
• Footwear for regular use in spring/autumn : footwear that, except in winter weather conditions, is suitable for prolonged use.
• Regular summer footwear : footwear made of materials and construction that allow for greater breathability of the foot.
• Slippers : footwear, usually consisting only of a headdress or straps, suitable primarily for occasional use at home or on the beach, possibly fashionable footwear.
• Extreme fashion footwear : footwear with a special construction and/or a narrow-short sole and/or a specific cut and/or a very different color and/or a special material composition, etc., designed primarily to meet the demands of fashion.

- Cleaning, care

Footwear care includes cleaning dirt from shoes, treating the color and upper with various agents, improving their appearance, regenerating them, and preparing them for new use. Sometimes, treatment also aims to preserve or enhance other characteristics of the footwear.

• Remove light dirt from the leather upper (natural grain) with a soft cloth and a soft-bristled brush, and coarser dirt with a leather eraser , both dry. Apply a thin layer of shoe polish in the same color as the leather, preferably colorless, to the clean, dry surface and buff after a few minutes. If necessary, a silicone self-polishing polish can be used. Never clean leather shoes when they are wet or with water.
• Remove light dirt from coated leather uppers with a soft cloth, then treat with a care product recommended for this material.
• Remove light dirt from suede or nubuck uppers with a soft-bristled brush. You can smooth the surface with a rubber shoe brush (pull in one direction only). Coarser dirt can be removed with a leather eraser . It's then advisable to rub the shoe with a suede-nubuck cleaning sponge . Finally, spray the entire upper evenly with a velvety nubuck spray in the same color as the upper.
• Oily leather : Clean as described for suede, care with shoe polish or grease for oily shoes.
• Patent leather : Remove dirt with a soft-bristled brush or a slightly damp soft cloth, then polish with a soft cloth after drying. You can use a patent leather cleaner , but do not use shoe polish.
• Faux leather : Remove dirt with a warm cloth dampened with clean water, dry away from radiant heat, and then buff with a soft cloth. You can also use the recommended shampoo for faux leather described in the instructions for use. Do not use shoe polish.
• Textiles : Use a soft-bristled brush—used exclusively for this purpose—to remove dust and dirt. For more severe soiling, we recommend using a special textile cleaning shampoo , following the instructions.
• Combined/multi-fabric uppers : Clean and care for the fabric according to the recommendations, taking care not to contaminate the part of the fabric not being cleaned. If the materials are very different, you can use a shampoo formulated and recommended for footwear , as described in the care instructions.
• For the care of the upper part of footwear with GORE-TEX or similar membranes, use only the products recommended by the manufacturer.
• Liners : If the liners need to be cleaned, do so according to the label and liner material, as described in the materials above.
• Soles : Clean them with a stiff brush when dry. If they remain dirty, they can be cleaned with a damp cloth, but be careful not to dirty the upper!

- Some tips and warnings

Don't ignore the following, it could damage your shoes!

• The footwear we sell is not waterproof, unless otherwise indicated. Footwear with nubuck, suede, and textile uppers is not waterproof.
• Wear closed shoes with socks only.
• Always loosen or fasten fasteners (laces, Velcro, buckles, etc.) when taking them off or putting them on, as the bark may be damaged.
• Tighten the closures so that there is minimal heel movement in the shoe to prevent damage to the lining.
• When putting on your shoes, use a shoehorn!
• After use, shine the shoe or stuff the head with paper to smooth out wrinkles!
• Dry wet footwear - whether insoles or padding - in a well-ventilated area away from radiant heat.
• It's very important to change your shoes daily, if possible. Non-sweaty feet also produce sweat, which is absorbed by the lining (the fleshy part of the upper skin in the case of unlined shoes). It needs to be able to release it, so you should rest and air out your shoes. Otherwise, the materials will deteriorate prematurely.
• The embroidered parts are very fragile.
• Wear footwear appropriate for the weather conditions!
• If your footwear has a small defect, have it repaired immediately to avoid possible damage!

- Introduction

When purchasing, it is especially important to choose clothing products for their intended use (sports, leisure) and for the appropriate sport, taking into account the demands of the sport.

Ignoring this can lead to misuse and premature wear, so please read the information on the labels (sewn-in and hanging) carefully before purchasing, or ask us for advice.

- Labeling and composition

For clothing, the information you need can be found in two places: on the sewn-in label and on the hang tag (and, for some products, on the packaging where permitted).

The product information is as follows:

• the raw material composition of the product
• size indication
• manipulation symbols
• product name
• identification mark (which is an item number in addition to the brand)

- Information on the sewn-in label

Composition of raw materials:

• Cotton = cotton
• Viscose = viscose
• Polyester = polyester
• Polyamide = polyamide
• Acrylic = polyacrylic
• Wool = lana
• Elastane = elastane (polyurethane, elastic fiber)
• Duck down = duck down
• Duck feather = duck feather

Size indication:

Please carefully review the product size numbers, as some may be familiar to you. Our products feature size designations from various countries.

For example:

US (United States): L, CAN (Canada): G, D (German): 40, UK (United Kingdom): 14, F (French): 42, E (Spanish): 44, I (Italian): 44

The women's sizes listed correspond to the same anatomical size, but are based on sizes from different countries. The same applies to our men's products. Our sales staff can also provide you with further information.

Embedded treatment symbols:

The numbers in the washing symbol indicate the maximum temperature allowed for wet treatment. The hand symbol only allows hand washing with a maximum temperature of 40°C. There are higher washing temperatures than those indicated, but most of our products can be washed at temperatures corresponding to the above. There are higher washing temperatures than those indicated, but most of our products can be washed at temperatures corresponding to the above. An underline below the symbol indicates gentle treatment; two adjacent underlines indicate very gentle treatment. A mark without an underline but with a wash temperature indicates normal mechanical treatment.

Indications related to whitening:

The triangle with the Cl (chlorine) symbol inside allows chlorine bleaching.

Instructions related to ironing

The permitted ironing temperature is indicated by one, two or three dots.

• One tip allows for an ironing temperature of 110 C°, which is considered a normal ironing temperature for delicate synthetic fabrics.
• Two points allow an ironing temperature of 150 C° on the soleplate.
• Three points allow an ironing temperature of 200 C°.

Never experiment with ironing temperatures, as some finishes (e.g. heat-sensitive dyes, elastic fibers, etc.) may require the manufacturer to specify a lower temperature than usual to avoid damaging the material.

Dry cleaning instructions:

• For the letter "A", all common solvents used in dry cleaning can be used.
• For "P", perchloroethylene and other appropriate solvents can be used.
• The letter "F" indicates the use of fluorine and gasoline.

Highlighting dry cleaning instructions means strictly limiting the cleaning process in terms of water addition, drying temperature, and mechanical operations. Self-service laundry cleaning is not permitted in these cases.

Instructions related to drying:

One dot in the symbol means a lower drying temperature, two dots mean a higher drying temperature.

Important: Crossed-out marks always indicate a prohibition, i.e., a treatment that is not permitted.

- Text user manual

• It is advisable to wash colored items (except pastel colors) separately in the prewash, as this will remove any excess dye that may have splashed onto the fabric's surface without discoloring it when washed with other items.
• Linen trousers (and other similar products) with a colorfast finish should always be washed separately, inside out.
• However, loop-washed backed garments should not be washed inside out, as short, stranded fibers could adhere to the surface of other garments washed together.
• The formation of curls on products with a curly surface is reduced by washing, so it is recommended to wash them before the first collection.
• Immediately after swimming in the sea or hot springs, rinse your swimsuit with clean, running water and then wash it at home with a liquid detergent. Remove sunscreen with a mild detergent. Never dry your swimsuit in the sun or leave it wrapped in a towel for long periods of time. Concrete surfaces can damage the swimsuit fabric. Always sit or lie down on a towel!
• Wash your down bathrobe (if washable) according to the sewn-in treatment symbol! Always dry at room temperature, away from radiant heat, lying flat. During drying, turn the product over several times and loosen the down. If the padding is dense to prevent down migration, shaking may not loosen the down enough, in which case you will need to gently "rub" the down off the ruffles. This may require considerable physical labor, but it will restore the coat to its original appearance.
• Always wash products with the drawstring or Velcro closure closed to prevent premature wear and tear and to prevent the closures from damaging other parts of the product.
• Depending on the raw material composition and the structure of the fabric, many sweaters can only be dried flat and shaped to avoid distortion. For example, pure wool and pure cotton sweaters, but it is also advisable to dry wool-acrylic blend sweaters this way.
• To wash wool and products of this type, use only wool detergent.
• Prints cannot be ironed .
• Cotton-polyester blend T-shirts and sweaters are naturally prone to pilling. Pilling can be delayed and reduced by washing the garment inside out and ironing it with a flat iron after drying.
• The surface of products made with upholstery fabric should be smoothed after washing, while still damp, by lightly brushing along the grain. This will ensure the product retains its original finish for a long time.

- IMPORTANT INFORMATION

• Handle all products only in accordance with the sewn-in handling markings and text instructions. Any other handling may damage the product and limit or void your warranty rights .
• Do not apply detergents or rinse agents to the product in concentrated form.
• Take special care when using products with color combinations or decorated with pastel colors, and use a mild detergent to prevent darker colors from discoloring lighter ones.
• Most of today's clothing products are easy to handle, including washing, so soaking is usually not necessary. If you think the product is more soiled, wash it beforehand! Soaking, especially if the product has been in the wash solution for too long, can cause staining.

Scuderia Ferrari Watch 2-Year Limited International Warranty

Scuderia Ferrari has always been proud of both its passion for racing and its Italian roots. The Scuderia Ferrari Orologi collection of watches for men and women encapsulates the passionate emotion and sophisticated style that fans of the revered team around the world crave. Congratulations on your purchase.

We are an environmentally friendly company. To protect trees and reduce the use of paper, we have provided online information on clock installation, care, and maintenance, as well as warranty information and service centers at https://repairs.mgiservice.com/ferrari/.

Please retain the dated invoice with the retailer's name and the watch's item number. This document is required and indispensable for warranty processing. Please do not dispose of the product with household waste! To protect the environment and human health, please dispose of it at a designated collection point for proper recycling*.

Conditions for warranty repairs

Warranty repairs on products under warranty are performed within the warranty period by the warranty service designated by the brand representative (FansBRANDS®), to whom the brand representative sends the product. Any warranty issues should be referred to the seller for consultation, and the product should be returned to the seller's address. FansBRANDS®, 2600 Vac, Rádi út 1-3 (Pit Box Kft.) .

Customer Service Contact: Tel.: +44 20 4525 6774 Email: sales@fansbrands.com . Returning the product is the consumer's responsibility and expense. In addition to the product, please send the warranty booklet and invoice, or a copy of it, to the service center, as warranty repairs can only be performed with these documents. What does the warranty cover?

The manufacturer's warranty only covers the watch movement if it can be proven that the watch is defective from the factory. The product manufacturer will investigate and determine whether the movement is truly defective or if it was caused by improper use. Damage to the watch movement case, crystal, winding crown, or strap, or battery replacement, are not covered by the warranty. Furthermore, in the event of a broken watch, the warranty does not cover repairs. Any repair work on the watch (battery replacement, strap repair, etc.) must be performed only by the designated warranty service (which in Hungary is always performed by FansBRANDS®). Any repair work performed elsewhere will invalidate the watch warranty.

If the watch body is damaged or damaged, you will find detailed information on how to repair it on the manufacturer's website, which you can access via the following link: https://repairs.mgiservice.com/ferrari/

The original English text is located on the watch box.