Delivery information

• Delivery by UPS courier.
• Delivery time in Spain: 2-4 business days
• Delivery cost in Spain: 9.9 EUR
• Over 150 EUR free delivery
• Customer service, order processing, and delivery are suspended on weekends and holidays.

You will find your package number in the email sent by the courier.

• For more information about package delivery, please contact UPS Customer Service.
• UPS Package Tracking: Click here to check the delivery status of your package by entering the package number.
• UPS website, more contacts: click here

Are you sure it's late? Delivery times are based on business days. Courier services are not available on weekends, holidays, and public holidays.

• You'll find the package number in the email you receive from UPS.
• Use the package number to check the status of your package on the UPS website: https://www.ups.com/track?loc=es_ES&requester=ST/
• If it has been several business days since your last update, please contact UPS Customer Service.
• UPS Contact: 8:00 AM to 8:00 PM on weekdays.
• UPS Central Telephone: 900 10 24 10 , (+34) 91 745 64 00
• Other UPS contacts: click here
• You can only track the status of your order on our website, which closes when the package is handed over to the courier.

To change the delivery address, please contact the courier service.

• IMPORTANT: Please enter your email address and phone number correctly when placing your order.
• Before delivery, the courier will notify you by email of the expected delivery time.
• Contact the messaging service using one of the contact details provided in the message.

• You cannot unpack the package before receiving it.
• If you are unsure of the package contents, if the packaging is damaged, or if you have ordered fragile items, please record a video of the unpacking process to clearly show the items.
• In the event of damage or missing items, the claim will be forwarded to the courier service, and recording can expedite the assessment and help ensure a successful process.

• The package will be returned to us.
• If you paid in advance, we will initiate the refund with the relevant service provider.
• In accordance with the law, we will refund you the amount less shipping costs.
• If the courier service charges an additional fee for the return, we will also charge the customer that amount, in accordance with the law.
• In the future, you will only be able to place an order in our store by paying in advance.