Order information

• First, check your email client's SPAM and PROMOTION folders.
• If you don't find it there, you probably entered the wrong email address.
• Please contact us to correct your email address. In this case, please be sure to identify yourself with something, such as your name and shipping address.

You can track the status of your order in your account.

To track your package, scroll down to Delivery Methods.

To cancel your order, please contact our customer service team in the Contact section.

You can cancel an order if it hasn't been closed yet . If it has been closed properly and we've sent the package to you by courier, you can only return it.

If you don't receive your package, the system will automatically blacklist you, so you'll only be able to place subsequent orders with prepayment. Thank you for your understanding.

• It's rare that for some reason you don't receive the product you expected. For example, the product is different from the product photo on the website, or the size of the packaging doesn't match the size on the label.
• It is also possible that the product was damaged during shipping or has a manufacturing defect.
• In this case, please send us a photo to sales@fansbrands.com and we'll investigate the order.
• If, after a preliminary investigation, we deem the claim justified, we will collect the product at our expense and send you a replacement or refund your money.

• The invoice will be sent to the email address provided upon completion of the order.
• Check your SPAM and promotional folders too!

Have you realized afterward that you ordered the wrong size, or want to add something to your order, or maybe you weren't able to choose a gift?

• As long as your order is not closed , you can request an order change.
• You can request a change of delivery address by contacting the courier service.
• You can also send an email, but during business hours on weekdays, it's best to request a change by phone, as it will be processed more quickly.